Patient Responsibility 

It is your responsibility as a patient to find out what regulations applies in the country you are visiting. The patient has a responsibility to check their certificate when it is received so that all details are correct according to the information you provided when registered. ID/Passport must be brought with you when visiting. Check the certificate well in advance of departure. We have no business that is open 24 hours a day and cannot answer calls or text messages.

Every patient has a responsibility to enquire what the requirements are for your destination. You are also required to make sure that your details on your certificate are correct as details are retrieved from the information you entered upon registration. Identification is required before testing. Please make sure to check your certificate as soon as you receive it in good time before your travel as we are not open 24 hours daily.

Conditions of Cancellation 

If you for some reason need to move your booking it is not a issue and we will gladly help you with this. No-shows and and cancellations within 24 hours of booking will be debited the full amount. 


You can pay online upon booking or by secure link with your invoice via email. You can also pay with your debit/credit card at the clinic.

GDPR/Privacy Policy

GDPR, or the Data Protection Regulation, is a law that applies throughout the EU from 25 May 2018. It aims to give us all greater control over how data about us is handled and increase the security of how our personal data is processed. Personal data is all data that can be directly or indirectly linked to an individual. The Data Protection Ordinance is supplemented by other rules, which apply, for example, to the requirements imposed on patient records (the Patient Data Act) and the laws concerning secrecy and confidentiality.

This information is intended to explain how Anelia Care Gävle handles your personal information. If you have any questions about our personal data processing, you can contact us.

Personal data manager

Anelia Care Gävle is responsible for the personal data that is processed in connection with the care contacts between you and us. Contact information for Anelia Care Gävle is as follows.

Adress: Kyrkogatan 29, 803 11 Gävle

Tel: 0730652002

E mail:

Personal data assistant

Anelia Care is also a personal data assistant in cases if results are reported to the authority for the purpose of issuing certificates. This information is reported through secure systems approved by authorities for secure information management.

Purpose and legal basis for treatment

Anelia Care Gävle uses the information you provide to us so that the business can provide you with good and safe care. They are also used in the systematic and continuous patient safety work. During the care period, the information is entered into the medical record system on an ongoing basis. The information is also there to be a source of information for you as a patient.

The legal basis that the business has for processing your personal data is that health care is a task of so-called public interest, that is, an activity that is fundamental for our society to function. Licensed psychologists are also required by law to document care by keeping a record (including the Patient Data Act). Our business, just like all care providers, is supervised by the Swedish Health and Care Inspectorate, and in the event of their supervision, patient information fulfills an important function.

Storage time

Anelia Care Gävle will delete your personal data in accordance with the rules in the Patient Data Act, is no earlier than ten years after the last medical record entry.

Your rights

You have the right to receive information about the personal data processing that takes place. You also have, with the restrictions that follow from the Patient Data Act, the right to have your personal data corrected, to have the data deleted, to demand that the processing of data be restricted in certain cases, and to object to processing in certain cases.

You may also be entitled to indemnity if your personal data in the patient record were to be processed in violation of the rules in the Patient Data Act.

Who do we share personal information with?

Information is provided to outsiders only if you agree to it in individual cases. In special cases, however, we may have an obligation by law to disclose information, for example when children are unwell.

Our starting point is not to disclose the data subject's personal data to third parties if the data subject has not consented to it or if it is not necessary to fulfill our obligations under agreement or law. In cases where we disclose personal data to third parties, we ensure that the personal data is processed in a secure manner.

  • Service providers

In order to fulfill the purposes of our processing of your personal data and to fulfill the requirements that we owe as a company, we share personal data with companies that provide services to us. These companies may only process personal data in accordance with the personal data assistant agreement signed with the company and in accordance with the instructions they receive in connection with this. They may not use your personal data for their own purposes and they are obliged by law and agreement to protect your personal data. A service provider may not share your personal information with third parties or subcontractors without our consent.

  • Authoritys
    We may provide necessary information to authorities if we are required by law to do so. This information may include your personal information. In connection with a legal dispute, it may also be relevant to transfer information that may contain personal data to other parties to the dispute.

How is your personal data protected?

We protect your personal data through a combination of technical and organizational solutions. We have taken special security measures to protect your personal data against illegal or unauthorized access. We develop routines and working methods for your personal data to be handled in a secure manner. Only those people who actually need to process your personal data for their work tasks have access to it.

Duty to provide information according to law

In special cases, the business may be required by law to disclose information. Such an obligation to provide information applies in accordance with the rules in:

  • The Social Services Act, if a child is poorly treated
  • The Social Insurance Code, with regard to information needed for decisions in social insurance matters.

Rules on confidentiality and security of the data

For all patient information, both those you provide and those we use, for example in the medical record, the rules on professional secrecy that follow from the provisions of the Patient Safety Act apply.

The right to lodge a complaint

You have the right to submit a complaint to the Swedish Data Inspectorate regarding our processing of your personal data.

Information required by law

According to the Patient Data Act and the National Board of Health and Welfare's regulations, requirements are set for a certain content in the patient record. The requirements that are set are that we must enter information about your identity, essential information about the background to the care, the assessments that we / I / the business make, the plannings that is done, and the measures that are implemented. Furthermore, we are required to state what information we have provided to you as a patient, about the choice of treatment options, issued certificates and referrals, as well as incoming and outgoing documents.

Especially about cookies

A cookie is a small text-based data file that a web server requests to be stored in your browser. By generally sending the content of the cookie back with each request to the relevant website, it is possible for the server to keep track of the visitor's preferences, behavior or identity (insofar as it is known). We use the following cookies on our website:

  • Session cookies (a temporary cookie that expires when you close your browser or device).
  • Permanent cookies (cookies that remain on your computer until you delete them or they expire).
  • Third-party cookies (cookies set by a third-party website. With us, these are primarily used for analyzes, such as Google Analytics.

The cookies we use aim to improve the services we offer. Cookies give the website better functionality and make it easier for you as a user. We also use cookies to collect and analyze behavioral data based on your use of the website and services in order to improve the user experience and also enable individualized communication and messages to you as a user. We also use cookies to be able to direct relevant marketing to you.

How can you handle cookies?

You can change the settings for the use and scope of cookies in your browser at any time. You can then choose to block all cookies, only accept certain cookies or delete cookies when you close your browser. If you choose to block or delete cookies, this may mean that certain services cannot be used or that the website does not work correctly in all respects.

Have you read and agreed to the conditions? 

Welcome to book an appointment.